UPHWO is committed to being accountable to the people and communities we serve and support, as well as to our partners, donors, and staff. We adhere to the highest standards and principles of accountability, such as transparency, participation, feedback, and learning. We have various mechanisms and tools to ensure and enhance our accountability, such as:

  • Our accountability policy: This is the policy that defines our accountability framework, objectives, and commitments, and that guides our accountability practices and actions. Our accountability policy is based on the Inter-Agency Standing Committee (IASC) Commitments on Accountability to Affected Populations (AAP), which are:
    • Leadership and governance: We ensure that our leadership and governance structures and processes are accountable, inclusive, and responsive to the needs and priorities of the people and communities we serve and support.
    • Transparency and information sharing: We ensure that our information and data are accurate, timely, and accessible to the people and communities we serve and support, as well as to our partners, donors, and staff.
    • Participation and empowerment: We ensure that the people and communities we serve and support are involved and empowered in the design, implementation, monitoring, and evaluation of our programs and activities, and that their views and feedback are respected and acted upon.
    • Complaints and feedback mechanisms: We ensure that the people and communities we serve and support have safe, confidential, and effective ways to express their complaints and feedback, and that we address and resolve them in a timely and satisfactory manner.
    • Monitoring, evaluation, and learning: We ensure that we monitor and evaluate our performance and impact, and that we learn from our successes and failures, and that we use the evidence and knowledge to improve our programs and policies.
  • Our accountability report: This is the report that presents and demonstrates our accountability performance and achievements, and that highlights the challenges and opportunities we face in enhancing our accountability. Our accountability report is produced annually, and is based on the data and information collected and analyzed by our accountability unit, which is responsible for coordinating and implementing our accountability policy and mechanisms. Our accountability report is also validated and endorsed by our accountability committee, which is composed of representatives from our board of directors, management team, staff, partners, and beneficiaries. Our accountability report is also disseminated and published on our website and social media, and is shared with our partners, donors, and other stakeholders.

How we improve

We improve our accountability through various processes and mechanisms, such as:

  • Our accountability audit: This is the process that we conduct periodically, to assess and verify our compliance and alignment with our accountability policy and commitments, and to identify the gaps and areas for improvement. Our accountability audit is conducted by an external and independent auditor, who is selected and contracted by our board of directors, and who reports to the board of directors and the general assembly.
  • Our accountability action plan: This is the plan that we develop and implement, to address and close the gaps and areas for improvement identified by our accountability audit, and to enhance our accountability performance and impact. Our accountability action plan is developed by our accountability unit, in consultation and collaboration with our management team, staff, partners, and beneficiaries, and is approved and monitored by our accountability committee.
  • Our accountability training and capacity building: This is the mechanism that we use to enhance the skills and knowledge of our staff and volunteers, as well as our partners and beneficiaries, on our accountability policy and mechanisms, and to foster a culture of accountability within our organization and among our stakeholders. We provide regular and tailored training and capacity building sessions, using various methods and tools, such as workshops, webinars, manuals, and online courses.
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